Refund policy

14-Day Return Policy We want you to love your purchase. If you're not completely satisfied, you may request a return within 14 days of receiving your item.

Eligibility To be eligible for a return, items must be unused, unwashed, and in their original packaging. Items that are damaged, used, or missing original packaging cannot be accepted.

Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 7 days of delivery at support@livehom.us with a photo of the item. We'll send a replacement or issue a full refund at no cost to you — no return required.

How to Request a Return Email us at support@livehom.us with your order number and reason for return. We'll respond within 1-3 business days with instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed to your original payment method within 5-10 business days.

Non-Returnable Items Personalized or custom-made items are final sale and cannot be returned.

Shipping Times Please note shipments from international suppliers may take up to 2-6 weeks. Shipping delays are not grounds for a refund if the order is still in transit.

Changed Your Mind? No Problem. If you've had second thoughts about your order, we've got you covered. Orders cancelled within 15 minutes of being placed are eligible for a full, no-questions-asked refund.